Information We Collect
When you use our legal services platform for consumer protection in Poland, we collect information
necessary to provide effective legal assistance. This includes your name, contact details, email address,
and phone number. We also collect information about your consumer rights case, including details about the
dispute, products or services involved, and correspondence with merchants or service providers.
Additionally, we gather information about your interaction with our website, such as pages visited, time
spent on our platform, and referral sources. We use cookies and similar technologies to enhance your
browsing experience and understand how you use our services. This information helps us improve our legal
support offerings and tailor recommendations specific to consumer protection laws in Poland.
How We Use Your Data
Your personal information is used primarily to deliver consumer rights legal services, including case
assessment, legal advice, and claims support. We analyze your case details to provide accurate guidance on
Polish consumer protection laws and help you pursue legitimate claims against businesses. Your contact
information enables our legal team to communicate case updates and required documentation.
We also use aggregated, non-identifying information to improve our platform and legal services. This helps
us identify common consumer protection issues and develop better resources. We may use your email to send
relevant updates about consumer rights, new legal protections, or case developments. Your data supports
our mission to strengthen consumer protection in Poland by identifying patterns and advocating for
affected consumers.
Your Privacy Rights
Under Polish law and the General Data Protection Regulation (GDPR), you have fundamental rights regarding
your personal data. You can request access to all information we hold about you, receive a copy in
portable format, and understand how your data is being used. You have the right to correct any inaccurate
information and request deletion of your data when it’s no longer necessary for our legal services.
You can withdraw consent for data processing at any time, restrict how we use your information, and object
to certain uses of your data. If you believe we’ve mishandled your personal information, you have the
right to lodge a complaint with the Polish Office for Personal Data Protection. We respect all GDPR rights
and will respond to requests within 30 days. Contact our privacy team to exercise any of these rights.
Cookies and Tracking
Our website uses cookies to enhance your user experience and analyze how you interact with our legal
services platform. Essential cookies are necessary for site functionality, security, and protecting your
consumer rights information. These cannot be disabled. Analytics cookies help us understand visitor
behavior and improve our consumer protection resources and claims support tools.
We use both session cookies (temporary) and persistent cookies (stored on your device). You can control
cookie preferences through your browser settings, though disabling essential cookies may limit platform
functionality. We do not use third-party tracking cookies for advertising. Our cookie policy ensures
transparency about data collection while maintaining the security of sensitive consumer rights cases and
legal information you share with us.
Data Security and Protection
We implement industry-standard security measures to protect your personal information and sensitive legal
case details. Your data is encrypted during transmission using SSL/TLS protocols and stored on secure
servers with restricted access. Our systems undergo regular security audits to identify and address
potential vulnerabilities. We comply with all GDPR requirements and Polish data protection standards to
safeguard consumer rights information.
Our legal team and staff members receive training on data protection and confidentiality. We maintain
strict access controls ensuring only authorized personnel can view case information. While we employ
comprehensive security practices, no system is completely impenetrable. In the unlikely event of a data
breach, we will notify affected individuals and relevant authorities immediately, as required by Polish
law and GDPR regulations.
Third-Party Sharing
We do not sell or share your personal information with third parties for marketing purposes. However, we
may share limited information with external legal partners, court representatives, or regulatory bodies
when necessary to support your consumer rights case. Such sharing only occurs with your explicit consent
or as required by Polish law and consumer protection regulations.
Service providers assisting with platform maintenance, payment processing, or data analysis may access
anonymized information under strict confidentiality agreements. These partners are contractually obligated
to protect your data and use it only for specified purposes. We carefully vet all third parties to ensure
they maintain comparable security standards. You retain full control over what information is shared and
for what purpose in your consumer protection case.
Contact Us
If you have questions about our privacy practices, wish to exercise your data protection rights, or need
to report a privacy concern, please contact our privacy team. We are committed to addressing all inquiries
promptly and thoroughly. You can reach us via email or mail with documentation of your request.